FAQ's
Welcome to our FAQ, we are so happy to have you here as a client. We have tried to answer the most common questions. But if you have any further questions about the store and brand, don't hesitate to support@lovevook.com.
We fully understand how worrying it is to miss your order confirmation email. Our emails are sometimes mistakenly filtered by mail providers. Please check your spam or promotional folder first—this happens quite often with Hotmail/Outlook accounts. You may also double-check the email address you entered during checkout.
We offer a 30-day free return window for all orders. If you wish to return items due to personal preference or minor color variations from photography lighting (non-quality related issues), return shipping fees will be at your cost. We appreciate your understanding.
If you need after-sales support, please prepare your order number and clear photos of the item, then email our team at support@lovevook.com. We will respond and resolve your issue as soon as possible.
If your payment fails, please double-check your payment password or try a different bank card. We offer multiple secure checkout options, including PayPal and Stripe, for your convenience.
Free standard shipping applies to all orders over $39.99 for most regions.
Yes, you can combine gift cards with bank cards at checkout. Your gift card balance will be applied first, and the remaining balance can be paid via card seamlessly.
Once your order has been dispatched, we will send you a shipping notification email containing your exclusive tracking number.
The most convenient way to check your shipment logistics is to click the tracking number directly in the shipping email to view the delivery route. Alternatively, you can copy your tracking number and paste it into either of the two links below to pull up real-time transit status and full logistics updates for your parcel.
- Tracking Link 1: https://www.17track.net/Tracking
- Tracking Link 2: https://www.swiship.com/track/?loc=en-US
Simply paste your tracking number to view real-time transit updates and delivery status.
Contact us
For any after‑sales service issues, please provide your order number or order details so we can promptly address your concerns. Alternatively, you can email us directly at support@lovevook.com. Kind Reminder: To receive updates without delay, we suggest Gmail or alternative emails(Hotmail/Outlook not recommended). We will respond to you within one business day.